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Consumer Support

Contact Us

Moen is here to help! If you have comments or questions regarding Moen products, you can contact Moen Consumer Services by filling-out and submitting the help form or by calling the phone number listed below. If you have general questions regarding installation or cleaning and care of Moen products, our Frequently Asked Questions may provide you with answers.

Call: 01 800 718 4345 Customer Service

Our highly trained customer and consumer service experts are available Monday thru Friday from 8:00 AM to 6:00 PM to handle all questions and concerns.

If you live outside of the Mexico, please visit our international sites for more information

Your trust and support is important to us, please review our Privacy Policy for any questions you may have regarding the treatment of personal information.

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  1. Purpose

  2. Contact Information

  3. For literature or warranty replacement parts please include a mailing address and phone number.

  4. - - For literature or warranty replacement parts please include a mailing address and phone number.

  5. Product Information

  6. Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

    Can't find the model or series number? Click here for help.

  7. Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

  8. Are you the original owner?
  9. Proof of Purchase Available?
  10. / / (mm/dd/yyyy) Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

  11. Additional Information

  12. Have a picture to help illustrate your request? Upload up to 3 images below.
    Acceptable files include jpg, jpeg, pjpeg, gif, tif, tiff, png, doc

    If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

    Maximum file size 8 MB

    If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

    Maximum file size 8 MB

    If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

    Maximum file size 8 MB

  13. Preferred Method of Contact

  14. Would you like us to respond to this message?

Notice: We collect personal information on this site. To learn more about how we use this information see our Privacy Policy.

Your communication is non-confidential and non-proprietary. Any communication or transmitted material to this site by e-mail or otherwise; including any data, questions, comments, suggestions or the like is, and will be treated as, non confidential and non-proprietary. Anything you transmit may be edited by or on behalf of Moen, Inc., may or may not be posted to this site at the sole discretion of Moen, Inc. and may be used by Moen, Inc. or its affiliates for any purpose. This includes, but is not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Moen, Inc. is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the site for any purpose whatsoever. This includes, but is not limited to, developing, manufacturing and marketing products using such information.

Consumer Support